Excellence Medicale Imen | Medical Tourism Tunisia

Introduction

Excellence Medicale Imen ('we', 'us', 'our') is committed to protecting the privacy and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you consent to the data practices described in this policy. Your privacy is of paramount importance to us, especially given the sensitive nature of medical information.

Information We Collect

We may collect personally identifiable information, which can include:

Personal Data: Your name, email address, phone number, date of birth, and country of residence, provided through our contact forms.
Medical Information: Health history, medical records, photographs, and specific treatment inquiries that you voluntarily provide for the purpose of obtaining a quote and coordinating care.
Technical Data: Information about your browser, IP address, and browsing behavior on our site, collected through cookies and similar technologies for analytics purposes.
Communication Data: Records of our correspondence with you, including emails and phone calls.

How We Use Your Information

Your information is used for the following purposes:

To provide and manage our services, including creating personalized medical travel packages and obtaining quotes from our medical partners.
To communicate with you regarding your inquiry, appointments, and travel arrangements.
To share necessary medical information securely with our trusted partner clinics and surgeons in Tunisia for evaluation and treatment planning.
To improve our website and services through analysis of usage data.

Data Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties. We only disclose your information in the following circumstances:

With Medical Partners: We share your relevant personal and medical data with our carefully vetted partner clinics and specialists for the sole purpose of providing the medical services you have requested. All our partners are bound by strict confidentiality agreements.

Data Security

We implement a variety of security measures, including encryption and secure servers, to maintain the safety of your personal information. We take stringent precautions to protect sensitive medical data against unauthorized access, alteration, or disclosure.

Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to any inaccurate or incomplete data.
Request the deletion of your personal data, subject to legal and medical record-keeping obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via the information provided on our Contact page.